FAQs

Orders & Cancellation

You can cancel your order if it is not shipped. Please login to your Giffiti.in account for initiating the cancellation & follow the given process:

Sign-In -> Order History -> Cancellation Request

Yes you can modify the following details of your order as long as it has not been ready to dispatch.

  • Shipping Address
  • Contact No
  • Size (As per availability)
  • Colour (As per availability)
  • Sign-In -> My Orders -> Modify Order
  • Please login to your Giffiti.in account:
    Sign-In -> My Account -> Order History -> Reorder.

We recommend you to place a new order for the same product with changed quantity.

You will receive the refund in the same mode of payment through which the payment was made. Refer to Refunds to know more.

An item is marked as 'Out of stock' when it is not available with Giffiti.in at the moment; you can place an order once it is back in stock.

Payments

Once you place a COD order, we will send you the confirmation over email and SMS. In case you don't receive any confirmation,
you can contact us at http://giffiti.in/contactus.

Refunds

  • Refunds are generally initiated in the following scenarios:
  • When Prepaid Orders are cancelled by Customer/Seller/Giffiti.in before delivery (Please read our Cancellation Policy)
  • If our courier partner is unable to deliver the order
  • If you wish to return the product, in accordance with our Return Policy

Refund depends upon the mode of payment. Please refer to the list below:

  • Giffities: 1 – 3 Business days
  • Net banking: 4 - 6 Business days,
  • Debit card: 7 - 9 Business days
  • Credit card: 10 - 15 Business days
  • Neft : 5 Working Days
  • Wallets : 7 - 9 Working Days

In case of any clarification or If you have not received the refund within the stipulated time, kindly contact your banks customer care number to know the status of the transaction.

We initiate Refund within 3 working days of receiving the product at our end.

Refund may get declined if the product received by us is not as per your claim or Order ID is missing on the package.

Refund is done in the form of Giffities, when incorrect banking details are provided at the time of placing return request

Giffities are used while placing an order, the respective order will also be refunded in the form of Giffities

If customer chooses for refund in form of Giffities

Giffities refunded against Prepaid or COD order have no expiry date. For details, please refer to the Giffities page.

In extreme cases, it takes up to 3 weeks for refund to reflect in your account after it has been initiated. However, refund in the form of Giffities are credited within 48 hours of initiation.

In case of Self-Shipment, Giffiti will reimburse the courier charges (upto Rs. 200) in form of Giffities.

We provide refund for COD orders in two modes :

  • Giffities
  • Bank Account (NEFT)
  • Note : We don't refund in Cash
  • Step 1 : Login with your registered email id
  • Step 2 : Click on "My Account"
  • Step 3 : Click of " Bank Details"
  • Step 4 : Update

Returns & Replacements

We consistently work towards the protection of our customer's interest. Hence, we offer you an easy and streamlined process to return products, whenever applicable.

For any issues, please contact us at http://giffiti.in/contactus. We would take your queries forward to the respective seller

*Some products are non-replaceable or non-returnable. Please check our Terms & Conditions page before making a purchase.

Shipping & Delivery

Giffiti promises 'No Worry Shipping' for all the products that you order. We ensure this by bringing together critical elements of shipment such as Packaging, Timely Delivery, Order Status Updates and Support from our trusted Logistics Partners. So once you have placed an order, be rest assured as we will look after everything. Also, timely delivery of the order is our utmost priority however, actual delivery depends upon availability of the product, your shipping address, etc. We have collaborated with top Courier and Logistics Partners to assure that you receive your order on time. We update you at every step, i.e. when the order is placed, processed, shipped, and delivered. If you have any questions during the process, feel free to reach our customer support.

No, Giffiti.in does not deliver to international locations.

Anti-Fraud

Security Tips for Safe Online Shopping with Giffiti.in!

  • Beware of fraudulent (duplicate/unofficial) sites and fake offers
  • Never share your Giffiti.in Account Details like Personal Details, Password, OTP or Credit/Debit Card Details with anyone on Call/Email, if someone claims to be a Giffiti.in representative
  • We will never ask you to deposit funds in any Bank Account
  • We never run any Contest with Cash Rewards or Lottery Prizes
  • Immediately Report any Fraudulent or Suspicious Email/Call/SMS to us at phishing@giffiti.in