Orders & Cancellation
You can cancel your order if it is not shipped. Please login to your Giffiti.in account for initiating the cancellation & follow the given process:
Sign-In -> Order History -> Cancellation Request
Yes you can modify the following details of your order as long as it has not been ready to dispatch.
- Shipping Address
- Contact No
- Size (As per availability)
- Colour (As per availability)
- Sign-In -> My Orders -> Modify Order
- Please login to your Giffiti.in account:
Sign-In -> My Account -> Order History -> Reorder.
We recommend you to place a new order for the same product with changed quantity.
You will receive the refund in the same mode of payment through which the payment was made. Refer to Refunds to know more.
An item is marked as 'Out of stock' when it is not available with Giffiti.in at the moment; you can place an order once it is back in stock.
We accept multiple modes of payment such as Credit Cards, Debit Cards, ATM cards, Netbanking, Cash On Delivery (COD). Besides these payment modes, you can also pay using Giffities. Currently, we do not accept international cards.
Yes, Cash On Delivery option is available on selected products.
Yes, Cash On Delivery option is available on selected products. To check if the COD is available refer the product page.
Once you place a COD order, we will send you the confirmation over email and SMS. In case you don't receive any confirmation,
you can contact us at http://giffiti.in/contactus.
Payment can fail due to a technical glitch or due to incorrect payment credentials. If the amount has been deducted from your account without order confirmation, please do not place a second order for the same product. Within 72-hours, your order will automatically be confirmed by our system & a confirmation will be sent to you through Email and SMS. However, if your order is not confirmed or you get a payment declined message, please check with your bank for details or contact us. You may be required to submit a screenshot of your account statement.
Please stay rest assured that your amount will be refunded to you in case of failed order transaction.
- Refunds are generally initiated in the following scenarios:
- When Prepaid Orders are cancelled by Customer/Seller/Giffiti.in before delivery (Please read our Cancellation Policy)
- If our courier partner is unable to deliver the order
- If you wish to return the product, in accordance with our Return Policy
Refund depends upon the mode of payment. Please refer to the list below:
- Giffities: 1 – 3 Business days
- Net banking: 4 - 6 Business days,
- Debit card: 7 - 9 Business days
- Credit card: 10 - 15 Business days
- Neft : 5 Working Days
- Wallets : 7 - 9 Working Days
In case of any clarification or If you have not received the refund within the stipulated time, kindly contact your banks customer care number to know the status of the transaction.
We initiate Refund within 3 working days of receiving the product at our end.
Refund may get declined if the product received by us is not as per your claim or Order ID is missing on the package.
Refund is done in the form of Giffities, when incorrect banking details are provided at the time of placing return request
Giffities are used while placing an order, the respective order will also be refunded in the form of Giffities
If customer chooses for refund in form of Giffities
Giffities refunded against Prepaid or COD order have no expiry date. For details, please refer to the Giffities page.
In extreme cases, it takes up to 3 weeks for refund to reflect in your account after it has been initiated. However, refund in the form of Giffities are credited within 48 hours of initiation.
In case of Self-Shipment, Giffiti will reimburse the courier charges (upto Rs. 200) in form of Giffities.
We provide refund for COD orders in two modes :
- Bank Account (NEFT)
- Note : We don't refund in Cash
- Step 1 : Login with your registered email id
- Step 2 : Click on "My Account"
- Step 3 : Click of " Bank Details"
- Step 4 : Update
Returns & Replacements
We consistently work towards the protection of our customer's interest. Hence, we offer you an easy and streamlined process to return products, whenever applicable.
- You can file a return request from your Giffiti.in account. Use the following steps: Sign In -> Order History -> Request Return
- Follow the steps in order to initiate a return
- Initiate return from My Account/Orders
- Giffiti.in customer support confirms the return
- Pack the product
- Put address label on top
- Handover the shipment to courier
- You can place a Return request within 30 days of order delivery. However, in case of Damaged/Missing Product, the Return request should be filed within 2 days of delivery.
- Return request will be reviewed by Giffiti.in.
- After approval, pickup of the product will be arranged through our courier partners.
- If our reverse pickup service is not available on your address, we will ask you to dispatch the product. The courier charges will be reimbursed by Giffiti.in.
- After the product is received, it is verified against your claim and accordingly, Replacement or Refund is initiated. Please note that Replacement would depend upon the stock availability.
Returns/Replacement are accepted under the following cases -
- Wrong Product – Wrong colour/ size/ style
- Wrong item ordered/ delivered
- Defective Product - Manufacturing defect/ Non-functioning (Not applicable, if the product is under Manufacturer’s Warranty)
- Damaged Product – Physical damage/ Tampered product or packaging
- Wrong Quantity – Missing Products/ Parts
Returns/ Replacement requests will not accepted under following cases –
- If Products are Altered/ Used
- If Product is Returned without Original Packaging (price tags, labels & accessories)
- If Serial Number is tampered
- For Defective product that is covered under Seller/Manufacturer's Warranty or Reported after 30 days of the Delivery
- For Damaged/Missing product that is reported after 2 days of the delivery
- For Products sold under specific promotions, details of which would be mentioned in the Product page and Terms & Conditions page
Categories not eligible for returns are as follows :
|Category||Item's that cant be returned|
|Beauty||Make up, skin care, hair care and personal care products|
|Fashion||Lingerie and innerwear, socks and stockings|
|Sports & Health||Nutrition and health care, Gym gloves, Gym vests, Gym supports and elderly care|
*Any product that is labeled as non-returnable on its product detail page cannot be returned.
Return/Replacement request of the Product(s) should be initiated within 30 days of Order Delivery for Wrong/ Unsatisfactory product or in case of non-receipt of Invoice & Warranty (for Electronics only). However, under the following conditions, Return Request should be filed within 2 days of Delivery:
- Damaged Product
- Empty Parcel
- Missing Item
Return request, refer to My Accounts, My Orders listing section and click on Return button on selected order once order is delivered to you.
Once your request to return an order is approved, a pickup will be initiated. Once return is approved for pick up, email will be sent to registered email id for pick up related details. Please keep the product ready with all tags & accessories. Kindly ensure proper packaging to avoid any damage during transit.
Please take care of the following points, while packing your product for Pickup -
- Product should not be used/altered/ tampered
- Keep original price tag & packing slip intact
- Mention Order Number on the box
- Do not seal the box
- Mention the Order Number/Delivery Address on the package, before handing over the packet to our Pickup executive
- Keep the Courier Company's receipt for tracking purposes
Please Note – Giffiti.in shall not be liable for any incidental defect/damage, like liquid leakage/mishandling etc.
If our reverse pickup service is not available at your address, we will ask you to dispatch the product. Return address will be notified to you in a separate email, along with the packaging instructions and required documents.
In case of Self-Shipment, Giffiti.in will reimburse your courier charges (upto Rs. 200) in form of Giffities. Please take care of the following-
- Mention the Order number/Delivery Address on the package, before handing it over to the Courier Representative
- Upload the courier receipt in My returns section or attach it on confirmation email received after return filing
- Track your Return Shipment on the Courier Company's Website
Check the status of your Return at ‘My Accounts’ -> ‘Returns’ Section and click on particular Return ID to view return details.
Every request received at Giffiti.in is assigned a ticket number, for which an acknowledgement mail is sent to your registered email address. Please use your registered email ID and phone number for any further communication.
After receiving your Return Request, we will update you on the status i.e. Acceptance/Rejection of Reverse Pickup, Reshipment & Refund.
You can track the return current status via login to 'My Account' > 'Returns'. Click on particular return Id to check details.
For any issues, please contact us at http://giffiti.in/contactus. We would take your queries forward to the respective seller
*Some products are non-replaceable or non-returnable. Please check our Terms & Conditions page before making a purchase.
No, you don't need to pay anything to the courier representative if we arrange the pickup of your product. In case your address is not serviceable by our courier service providers, you need to self-ship the product to us (address will be emailed to you). Courier charges will be reimbursed by us in form of Giffities. The courier charges eligible for reimbursement are up to Rs.200. For availing reimbursement of courier charges, upload the courier receipt in ‘My Returns’ section or attach it in the confirmation email received after filing the return.
You will receive an email from us within 24-48 Hours of Pickup, along with the Tracking details. You can track the package on Courier Company's website. You can also track the status of your return request at ‘My Accounts’ -> ‘Returns’ Section and click on particular Return ID to view the returned order details.
We initiate the replacement or refund within 5 working days once we receive the product at our end.
Shipping & Delivery
Giffiti promises 'No Worry Shipping' for all the products that you order. We ensure this by bringing together critical elements of shipment such as Packaging, Timely Delivery, Order Status Updates and Support from our trusted Logistics Partners. So once you have placed an order, be rest assured as we will look after everything. Also, timely delivery of the order is our utmost priority however, actual delivery depends upon availability of the product, your shipping address, etc. We have collaborated with top Courier and Logistics Partners to assure that you receive your order on time. We update you at every step, i.e. when the order is placed, processed, shipped, and delivered. If you have any questions during the process, feel free to reach our customer support.
You can check the status of your order from your Giffiti "MyAccount". We ensure timely communication about your order status via Email / SMS under the following conditions:
- When your order is confirmed / processed / shipped / delivered
- When your order shipment is delayed
It usually takes between 3 to 6 days to deliver the order after it has been dispatched. This varies depending upon your location.
Once the order has been dispatched, we will notify you with the estimated delivery date on your registered contact details via Email / SMS along with the tracking number and courier/delivery partner details.
If the order is not fulfilled for some reason, the same will be cancelled and your refund will be processed.
The shipping cost, if applicable, is mentioned on the product page. The amount that you pay while placing the order at Giffiti.in would include the product and courier charges.
For Cash on Delivery (COD) orders, the amount to be paid is mentioned on the package. It is the same price that is displayed while placing the order. You are not required to pay any extra amount at the time of receiving the COD order. However, some states levy Octroi charges, which we pay to courier/delivery partners. In a rare circumstances, if you may have to pay these, please send us a scanned copy of the receipt and we will refund the amount in the form of Giffitis.
If the status is marked as “OUT FOR DELIVERY”, and is not delivered to you in next 24 hours, kindly check with the courier company or contact us at http://giffiti.in/contactus. We will follow up with the courier partner until your order is delivered.
In case, you discover that the Courier Company has delivered your package to the wrong address, you should immediately contact us at http://giffiti.in/contactus. We will follow up with the courier partner and notify you at the earliest possible.
There could be a delay depending upon your shipping address, courier services and unfavorable climatic conditions. You can track your shipment from the courier company’s website, using the tracking number sent to you on your registered Email/Contact number. If there's no update in shipment, please wait for 48 hours. Else, get in touch with our customer support team using the below link:http://giffiti.in/contactus.
Since your products may be shipped from different locations, orders with multiple products and different delivery timelines will be delivered to you separately.
The number of days could vary depending upon your shipping address.
The delivery time varies depending upon your Shipping Address, size of consignment and time to process your order.
Courier companies update the tracking number on their website after the shipment is handed over to them. Sometimes it takes up to 48 hours for the tracking number to get updated. However, the shipment is on its way to its destination. If you have recently received the shipment details, we would recommend you to wait and try tracking on the website after some time. If the tracking number is still not updated, please get in touch with us at http://giffiti.in/contactus.
You may request for change of address as long as the order is not packed and ready for shipment. You can track the status of your order from Giffiti.in 'My Account' section.
If the order is not yet ready for dispatch, you can change your shipping address from 'My Account' section or contact us at http://giffiti.in/contactus.
If your current order has already been shipped, you can still update the address in your Giffiti.in Address Book for future orders. To edit an existing address that is saved in your Giffiti.in Account, kindly visit the 'Address Book' page and click on 'Edit'. After you have made the required changes in the Address, click on 'Continue'.
No, Giffiti.in does not deliver to international locations.
You can contact our Customer Support team using the link:http://giffiti.in/contactus and we will get in touch with the courier service provider to deliver your product.
Return To Origin' or RTO means that the courier company tried to deliver the order at your address but could not deliver the same due to any of the following reasons:
- You were not available to receive the order.
- Your location was out of delivery area of the courier.
- Payment was not ready with you at the time of delivery.
- Your address was not traceable.
- Hence, it is shipped back to the Merchant
If it is a Cash On Delivery Order, the product will be returned to Giffiti.in
If it is a Prepaid Order, we will refund the amount. Read the refund and return policies for more details using the link http://giffiti.in/contactus.
Security Tips for Safe Online Shopping with Giffiti.in!
- Beware of fraudulent (duplicate/unofficial) sites and fake offers
- Never share your Giffiti.in Account Details like Personal Details, Password, OTP or Credit/Debit Card Details with anyone on Call/Email, if someone claims to be a Giffiti.in representative
- We will never ask you to deposit funds in any Bank Account
- We never run any Contest with Cash Rewards or Lottery Prizes
- Immediately Report any Fraudulent or Suspicious Email/Call/SMS to us at firstname.lastname@example.org